# Help please! Shipped but failed to download labels - my error! **URL:** \ **Category:** API Queries (How To)\ **Created:** [September 23, 2018, 7:12pm UTC](https://developer-forum.veeqo.com/t/help-please-shipped-but-failed-to-download-labels-my-error/142 "2018-09-23T19:12:03Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![gemini](https://avatars.discourse-cdn.com/v4/letter/g/59B6F8/32.png) [@gemini](https://developer-forum.veeqo.com/u/gemini)\ **Post date:** [September 23, 2018, 7:12pm UTC](https://developer-forum.veeqo.com/t/help-please-shipped-but-failed-to-download-labels-my-error/142/1 "2018-09-23T19:12:03Z")
I have messed up and labels have not downloaded but items are marked as shipped. Ian there a way of recovering the labels to print please? New to this, Thanks ---
**Author:** ![calum](https://avatars.discourse-cdn.com/v4/letter/c/E1E7EE/32.png) [@calum](https://developer-forum.veeqo.com/u/calum)\ **Post date:** [September 24, 2018, 8:58am UTC](https://developer-forum.veeqo.com/t/help-please-shipped-but-failed-to-download-labels-my-error/142/2 "2018-09-24T08:58:57Z")
Hi Gemini, You should be able to re-select the orders in the shipped status using the checkboxes and then press the print button to get the shipping labels. This forum is primarily for questions concerning our API and helping developers to build applications alongside Veeqo. In the future you may be better to get in touch with our support team at [helpme@veeqo.com](mailto:helpme@veeqo.com) who will be more than happy to help 🙂 ---
**Author:** ![calum](https://avatars.discourse-cdn.com/v4/letter/c/E1E7EE/32.png) [@calum](https://developer-forum.veeqo.com/u/calum)\ **Post date:** [September 24, 2018, 1:30pm UTC](https://developer-forum.veeqo.com/t/help-please-shipped-but-failed-to-download-labels-my-error/142/3 "2018-09-24T13:30:31Z")
Closed on September 24, 2018, 1:30pm UTC